Help & FAQs

1. Check the delivery date

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It's also worth checking if there are any local delays in your area - just click here.

2. Track the order online

You’ll be able to follow your order if it’s been sent with a trackable service. To check this, all you need to do is log into ‘My Account’ and view your order. If the status shows ‘Track This Order’, just click the link and you’ll be able to follow your parcel. If the status shows ‘Shipped’, your order has been sent with your local postal service and isn’t trackable.

Your tracking link will be able to provide up to date information on the status of your order.

3. Contact us

If your estimated delivery date has passed and you haven’t received your order, contact our Customer Care Team by clicking on one of the below options.

Placing an order couldn't be easier, simply follow these steps.

Step 1

Click 'add to bag' to place the item you want to buy in your bag.  


Step 2

Once you have finished shopping, click on the bag icon to view the items in your bag and to pay. This will appear on the bottom of the screen on the app and the top right hand side of the screen for desktop. If you're happy with the items in your bag, click 'Checkout'.


Step 3

Enter your email address and password or if you're a new customer, register now. You will then be taken to the Confirm and Pay page.

Step 4

Review and confirm the items in your order.

Step 5

Apply your promo/student code or voucher if you have one in the below field.


Step 6

Confirm your delivery address and delivery method.

Step 7

Confirm your payment method.

Step 8

Click 'Place order'.


An email confirmation will be sent to your registered email address to let you know your order details. It's worth checking ASOS is marked as a safe sender in your email account or checking your junk mail as our emails may be routed there automatically.